Creating a Positive Service Culture: A Day in the Life of the Maintenance Team

Ever wonder why it takes so long for your service teams to complete what seems like simple requests? Join us for a humorous walk in your service tech’s shoes to understand why things take the amount of time they do and to learn about small changes that everyone can make to be more productive and efficient. Watch with the whole team to improve communication, processes and resident satisfaction.

  • Understand from your service tech’s perspective what it takes to complete one work order.
  • Learn how to ask residents better questions to help service teams be more prepared for work orders.
  • Remove roadblocks to improve the service process.

This webinar is taught by Nationally acclaimed Trainer and Safety Instructor, and Senior Manager for Maintenance Learning, Brookfield Properties, Paul Rhodes.