Onboarding Essentials for Property Management Leaders & HR Teams
Onboarding refers to the process of a new employee acquiring the necessary knowledge, skills, and behaviors to become effective members of an organization. The goal of onboarding is to help new hires adjust to their roles, understand the company’s history, culture and expectations, and feel welcomed and prepared for their new position. Download the guide…
Read MoreUpdating & Improving Maintenance Job Descriptions
Recruiting talent is essential in all aspects of rental housing. However, our industry struggles most with recruiting, hiring, and retaining maintenance team members. Why is this the case? A simple search of maintenance job descriptions often reveals outdated criteria and unrealistic expectations for experience and training. As seasoned personnel retire, and replacements lack the same…
Read MoreCelebrating Black History Month
TAA and the TAA Education Foundation are celebrating Black History Month with this special interview between TAA’s first African American President, Josh Allen with J. Allen Management and rising leader, Isaiah Johnson with Camden. They discuss Josh’s career journey, those who have served as his mentors along the way, and what he hopes for the future.…
Read MoreHow to start a Maintenance Apprenticeship Program webinar
The next webinar in our ‘Creating a Positive Service Culture’ webinar series discusses the framework for building a successful maintenance apprenticeship program. An apprenticeship program is important to grow and develop maintenance and service professionals who are new to the rental housing industry. TAA Education Foundation shares tips for getting started, how to get buy-in…
Read MoreCreating a Positive Service Culture: A Day in the Life of the Maintenance Team
Ever wonder why it takes so long for your service teams to complete what seems like simple requests? Join us for a humorous walk in your service tech’s shoes to understand why things take the amount of time they do and to learn about small changes that everyone can make to be more productive and…
Read MoreMastering Maintenance: The Framework for a Successful Maintenance Apprenticeship Program
With this guide, you’ll learn how to develop, support, and enhance a maintenance training program tailored specifically to your company, properties, and teams. Download complete guide. Download week-by-week curriculum. Download day-by-day curriculum.
Read MoreCreating a Service Culture that Transforms Your Company
The first in a series of webinars hosted by TAAEF to help improve the maintenance culture in the rental housing industry. In the first of the series, we’re lucky to have Mark Cukro, President, Plus One, Inc. presents on what techs in the field really need to keep them with your company, how to attract…
Read MoreStay Interview Guide
Get comfortable having conversations with your team about how to keep them engaged and happy in their work. Check out our complete Stay Interview Guide, including suggested questions, conversation guide and sample script.
Read MoreRetention Toolkit
As managers and leaders, it is your job to ensure your teams are engaged, focused on the right work, and growing and developing in their careers. Understanding what keeps each employee at your company and what might make them leave, is all part of a manager’s work to retain a productive and happy team. Make…
Read MoreHow to Speak Maintenance – Article Series
Share this version of How to Speak Maintenance with your teams or in a newsletter. We believe that everyone in multifamily should “speak maintenance” so they can value and better understand the work of the maintenance team. With that understanding there will be increased and better communications between office and maintenance and a better overall…
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